“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin


What We Do

Our Experts partner with you to assist your business in solutions covering:
·Inbound Call Center Consulting
·Outbound Call Center Consulting
Call Center Outsourcing Strategy
·Business Process Outsourcing – BPO
·Designing a new call center or expanding current infrastructure
·Technology vendor selection
·Migrating from premise to cloud-based technology
·Consolidating or expanding contact centers
·Work Force Management
·Staffing Forecasts
·Training and quality improvement strategies
·Training Delivery Methods
·Sales, Service, Support, or Retention
·Supervisor Training
·System Training
·Nesting Procedures
·Refresher Product/Service Training
·Quality Strategy
·Service Level Goals
·Vendor Management Analysis
·Vendor recommendations and contract

“If you want to succeed you should strike out on new paths, rather than travel the worn paths of accepted success.”

– John D. Rockefeller

Mimi Lacy-Fall

Business Process Outsourcing, Hands Working Virtually, Inc