“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin

951-322-2985

What We Do

Our Experts partner with you to assist your business in solutions covering:
·Inbound Call Center Consulting
·Outbound Call Center Consulting
Call Center Outsourcing Strategy
·Business Process Outsourcing – BPO
·Designing a new call center or expanding current infrastructure
·Technology vendor selection
·Migrating from premise to cloud-based technology
·Consolidating or expanding contact centers
·Work Force Management
·Staffing Forecasts
·Training and quality improvement strategies
·Training Delivery Methods
·Sales, Service, Support, or Retention
·Supervisor Training
·System Training
·Nesting Procedures
·Refresher Product/Service Training
·Quality Strategy
·Service Level Goals
·Vendor Management Analysis
·Vendor recommendations and contract

“If you want to succeed you should strike out on new paths, rather than travel the worn paths of accepted success.”

– John D. Rockefeller

I am very happy to recommend Salina Ferrow for any position in Corporate Management. I was a Full-Time employee under Salina and I’ve learned so much from her and still carry many of those teachings with me until this day. Salina has a tremendous eye for detail when it comes to management and she is constantly striving to improve the employees performance and personal growth with soft, but strict coaching sessions and her wonderful ways of management. Salina is a responsible professional who has a very strong personal code of ethics that guides her actions. I have always respected Salina’s professionalism and was always amazed at the innovative ways Salina would come up with to improve the department and the company. If you are looking for someone who will help you create an award-winning team, I recommend Salina!

Mimi Lacy-Fall

Business Process Outsourcing, Hands Working Virtually, Inc