“A successful man is one who can lay a firm foundation with the bricks others have thrown at him.” -.David Brinkley


Salina Ferrow

Contribution Consulting LLC


About Me

Over 20 years Experience – Strategic Leader – Top Performer – Certified LSS Greenbelt professional – Results Driven – Motivator – Excellence In Customer Service

Salina Ferrow is an accomplished and results-oriented manager and a Certified LSS Greenbelt professional, who brings more than 20 years of successful experience in operations streamlining, performance management, and customer service excellence within a call center environment.

Her expertise lies in formulating tactical initiatives and implementing KPIs and metrics with focus on revenue growth based on company’s set goals and regulatory compliance. She is equipped with critical thinking skills and keen eye for detail in identifying inefficiencies and problems that need to be addressed to resolve issues and develop cost-effective solutions toward continuous optimization. Hence, she has championed various areas of high complexity and significant business impact across large organizations. To note, she drove key efforts in the implementation of the overall national strategy, operations, and process of support functions that brought substantial results for Contact Center Operations at USPS. This included managing 16 national customer care centers and directing the startup of sister sites in Wichita, Kansas.

Salina is an effective and strategic leader, she leverages her adeptness in leading a top-performing workforce through hands-on training, guidance, and mentorship toward the successful achievement of organizational goals in high-pressure and fast-paced environments.

Salina has amazing energy! I had the pleasure of working for Salina while doing process improvement work in one of her Care Centers. I enjoyed her positive attitude and message she gave to her employees, as well as giving trust in achieving objectives. She always had a clear direction and message. I also had the chance to work with her as a colleague in another role and she always assisted timely when information from her group was needed. I do miss working closely with her – Salina would be valuable to any team!

Megan McCasland

Project Manager, Strategic Initiatives