“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin


Our Philosophy

With challenges of the new remote work environment, multi-channel, to omni-channel, mobile customer engagement and proactive care, each of these trends are an essential part of the contact center strategy.


We believe effective operations are the heart of delivering an exceptional customer experience. It is Our philosophy that to meet the evolving landscape of call center management business must evolve as well. Contribution Consulting LLC.com is here to help your business keep up with the call center evolution.


Ron Henry

Manager Customer Care Center, United States Postal Service Manager Customer Care Center at United States Postal