The Call Center Consulting Experts

Our Approach Makes The Difference

Contribution Consulting LLC appreciates and understands that the difference between your business and your competitors is the quality and efficiency of your call center. Our approach is to come along side your business to contribute suggestions and recommendations that can help improve your customer and employee experience.

Experienced Call Center Professionals

Our experts provide solutions for the individual challenges of our clients both large and small. They work to evaluate options, improve operational performance, reduce costs and offer in-depth analysis

Tailored Approach

We offer personalized, actionable plans that help guide your call center to meet your expectations and needs development. Our action-planning modules focus on support and buy-in to inspire your team to apply new & proven call center techniques that enhance their real-life workflows.

Training & Coaching

As your call center consulting partner, our expert call center trainers understand that your business is only as good as your team. This is the reason we offer coaching and training to maximize the impact of your call center team’s interactions at every interaction, from software to execution.

HELPING CLIENTS BUILD CALL CENTER PROCESSES FROM THE GROUNDS UP

Contribution Consulting LLC not only helps businesses that want to get the most of their current call centers but we also help businesses that are in the development stages of building a call center.

Call Center Architecture Design

We know that you have a goal and vision for your business, this is why we partner with you to help your call center integrate into that goal and vision through our ‘Call Center Architecture Design Analysis’:

Analysis
Redesign
Train & Coach
Implementation

Outsourcing Made Easy

We help get the wrinkles out of call center outsourcing. Contribution Consulting LLC is here to help navigate the challenges associated with outsourcing a call center. We will help your business know the why, when, how, do’s and don’t s of call center outsourcing.

Quality Analysis Makes All The Difference

Our quality analysis provides accurate, actionable, and coaching-ready feedback that drives results. Our consultancy services include a thorough analysis of the different elements of your company, including your operational capacity, the area of operations, industry type, etc. Based on our evaluation, we provide recommendations, strategies and campaigns that provide the ideal call center strategy to minimize your operational costs and maximize your call center’s results.

Let's Talk

Teamwork Makes The Dream Work

Listening is the key to contributing to your call center’s needs. Contribution Consulting LLC listens to understand your call center needs and objectives, this helps us provide the best roadmap for creating the most efficient call center hiring practices, staffing levels, IVR prompts, technology, workflows, training and call guides. It’s through partnering with you that we can contribute best. With properly trained call center agents, managers, and coaches, automated call solutions and cooperation across the board, companies can deliver an exceptional call center experience.