“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” Charles Darwin

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PEOPLE ARE TALKING!

I first met Salina when I was doing work for the USPS in Los Angles CA in one of their 4 national contact centers. Salina already had a strong background in contact center operations and I saw her quickly progress from an Operations Manager in the LA facility to the site manager of the Wichita KS facility where we once again were able to work side by side. Once there and able to lead this, newest USPS contact center, site quickly started reporting the best KPI’s of the 4 sites. Salina took care of her people (agents and management), took care of her customers and she challenged everyone to do better, always with a positive attitude. Salina’s customer-centric views, closely followed by her knowledge of contact center best practices and focus on employee development make her a strong asset for any organization.

Jeffrey Crystal

Senior Federal Project Manager, Cerner Corporation

I worked with Salina in the contact center at Mobile Messenger and she always effectively managed her staff and created positive attitudes amongst the employees. Salina always showed an interest in others managing them to where each of the employees would gain more business skills and became better employees. Salina is always willing to go above and beyond what’s expected of her. I know that any company would appreciate and benefit from experience.

Manny Gallardo

Vice President Employee Benefits, INpower Global Insurance Services

JoVette Curtindolph

Customer Service Professional/Realtor

Salina is a passionate leader that focuses on the customer while effectively balancing and navigating the delicate corporate environment. A staunch customer advocate and tireless, honest, loyal and dedicated manager. Salina knows how to effectively deliver direct and meaningful feedback that seeks to empower and build her team. Always open to opinions and honest fruitful conversation, a joy to partner with as well as support as a manager.

David Colón

Director, Enterprise Customer Care, United States Postal Service

I am very happy to recommend Salina Ferrow for any position in Corporate Management. I was a Full-Time employee under Salina and I’ve learned so much from her and still carry many of those teachings with me until this day. Salina has a tremendous eye for detail when it comes to management and she is constantly striving to improve the employees performance and personal growth with soft, but strict coaching sessions and her wonderful ways of management. Salina is a responsible professional who has a very strong personal code of ethics that guides her actions. I have always respected Salina’s professionalism and was always amazed at the innovative ways Salina would come up with to improve the department and the company. If you are looking for someone who will help you create an award-winning team, I recommend Salina!

Mimi Lacy-Fall

Business Process Outsourcing, Hands Working Virtually, Inc

I had the pleasure of working with Salina at the beginning of her career at the USPS. From the very first day I was amazed at her knowledge of contact centers, current and emergent technologies and her incredible insight to employee and customer satisfaction. Salina has an intuitive approach to understanding her constituents, but utilizes data based solutions for performance and process improvement. Salina embodies adaptability, versatility and flexibility in her professional style, making working with her extremely easy. She has a welcoming demeanor and an earnest disposition that compliments her strong contact center and management acumen. Her experience and skill set has grown considerably with her time at the USPS with the acquisition of additional duties and an expanded footprint. Despite the breadth of her responsibilities, Salina has always maintained a strong insight into the needs of her constituents and the needs of the business. I am consistently impressed with Salina’s desire to grow and her vision on the future of the organization she works for.
I would highly recommend Salina for any number of executive positions and would welcome the opportunity to work with her again.

Troy Carroll

Motivational Speaker, Life Coach Human Performance Improvemen, Halo Global Management LLC

Salina is truly the quintessence of what leadership is about. I worked under her leadership for a few months and was given a wealth of knowledge, wisdom and guidance. She invests in her employees and shows interest in them as human beings. She promotes learning and growth in her employees, and I believe that’s what pushes them to reach optimal levels of productivity and efficiency. Her value and respect for her employees translates in their interaction with customers. She is truly an example for young professionals as to the true essence of hard work, resilience and leadership.

Juliette Nelson, PhD-IOP, MBA, CDP®

I-O Psychology Practitioner | Certified Diversity Professional (CDP®)

Salina has amazing energy! I had the pleasure of working for Salina while doing process improvement work in one of her Care Centers. I enjoyed her positive attitude and message she gave to her employees, as well as giving trust in achieving objectives. She always had a clear direction and message. I also had the chance to work with her as a colleague in another role and she always assisted timely when information from her group was needed. I do miss working closely with her – Salina would be valuable to any team!

Megan McCasland

Project Manager, Strategic Initiatives

I have the pleasure of working closely with Salina Ferrow in her position with the United States Postal Service as Manager, Enterprise Customer Care. Salina is a very strong manager, she extremely bright, passionate, collaborative and a great leader. Her attention to detail and follow through certainly makes her into the leader she is today. She is very inspiring, organized, empowers me to make the necessary decisions and always makes herself available to me. Equally as important to me is her expertise and creativity. She is always upbeat and positive, which gives me the confidence to stretch myself.

Ron Henry

Manager Customer Care Center, United States Postal Service Manager Customer Care Center at United States Postal